Effective Date: February 15, 2024 | Last Updated: February 15, 2024
IOTGATEWAY.CLOUD (“IOTGATEWAY.CLOUD”, “we”, “our”, or “us”) cares about your privacy. Thank you for taking the time to read our privacy policy (“Privacy Policy”). This Privacy Policy covers all personal data processed by IOTGATEWAY.CLOUD’s website (https://iotgateway.cloud) and our services (collectively, “Services”). If our privacy practices for certain services differ from those explained in this Privacy Policy, we will let you know at the time we ask for or collect your information.
It is our policy to comply with applicable privacy and data protection laws, and state privacy laws regarding the processing of personal data and on the free movement of such data. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners, and others who share their data with us.
If you live in California, please read our California Privacy Rights Notice (“Notice”).
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. We may make changes to the Privacy Policy from time to time. We, therefore, encourage you to check the Privacy Policy periodically for updates.
We cover a lot of ground in this Privacy Policy. Please use the links below to navigate to later sections of the Privacy Policy of interest to you.
Table of Contents
- What Data We Collect About You
- Reason for Processing Your Personal Data
- How We Collect Your Personal Data
- How We Use Your Personal Data
- Disclosure of Your Personal Data
- Cookies and Automatic Data Collection Technologies
- Third-Party Links
- Retention
- Children
- Your Rights and Choices
- International Transfers
- Data Security
- Changes to This Privacy Policy
- Contact Us
1. What Data We Collect About You
Personal data means any information about an individual from which that person can be identified, directly or indirectly. It does not include data where the identity has been removed (anonymized data), which we can use for any purpose. Some jurisdictions may consider your Internet Protocol (IP) address to be personal data. We may collect different kinds of personal data about you which we have grouped together as follows:
Information You Provide Us:
- Personal Identification Data includes your first name and last name, your login account information, password, email address, your billing address, phone number, Internet Protocol (IP) address, or similar identifiers.
- Transaction Data includes your payment and transaction information such as your credit/debit card number, bank account (ACH) information, your first and last name, and billing address.
- Employment Related Data includes information about your business and your title at your business. We may also collect your prior employment information from your resume.
- Geolocation Data includes your imprecise location information.
- Communication Data includes your discussion with our team member in the online chat, information you provide to us via our webform, the questions you provide us when you seek online support, and your feedback that you communicate to us via email, your language preference.
- Marketing Data includes names, mailing addresses, and email addresses.
Information Automatically Collected by Technology: In addition, to the information you provide us, we may automatically collect certain information about your equipment, software, and browser to provide you with an efficient and personalized experience. This information includes:
- Device Data includes the device’s hardware information, operating system, platform information, browser type, language information, and browser plugin types.
- Website Usage Data includes information about how you use our website and our Services, or what website referred you to our site.
Information Collected from Third Parties: We may collect personal or anonymized information about you from third-party companies that provide products and services that are used in together with our website or our Services. For example, we may collect information such as your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts from social networking sites, including Facebook, X (formerly Twitter), YouTube and LinkedIn if you connect your CHARGE Anywhere account to such social networks.
Aggregated Data: We may also collect, use and share aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data could be derived from your personal data but is not considered personal data as this data will not directly or indirectly reveal your identity. For example, we may aggregate your website usage data to calculate the percentage of users accessing our websites and Services. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
We do not collect any special categories of sensitive personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data, and precise geolocation data). Nor do we collect any information about criminal convictions and offenses.
2. Reason for Processing Your Personal Data
We may process the personal data you provide for the following reasons and legal bases:
- To set up your CHARGE Anywhere account through one of our various engagement portals.
- To provide access to our software for payment purposes.
- To enroll you as a reseller or developer partner.
- To receive your feedback and comments about our service that you provide via our website or the chat tool.
- To respond to your requests and inquiries for technical support and general questions. To provide you with access to and information about our Services.
- To communicate with you about your comments and feedback regarding our website and services you provide on third-party social media platforms.
- To allow you to exercise your data privacy rights.
In addition, we may process your personal data for the following reasons:
- To carry out our obligations and enforce our rights.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may use information that is not personal data for any purpose. For example, we may aggregate usage data from many people in a way that does not identify any individuals to calculate the percentage of users accessing a feature on our website.
3. How We Collect Your Personal Data
We use different methods and sources to collect information from and about you including through:
- Direct interactions. You may give us information about you by interacting with our website, communicating with us via email or chat, or through our Contact Us page. This includes information you provide by emailing us about our website or Services or leaving feedback on our contact forms.
- Third-party or publicly available sources. We may receive information about you from third parties. The information we receive includes analytics information for the improvement of our website and Services.
- Technical and Communication Data from the following parties: We may collect information from third-party providers such as X (formerly Twitter), Facebook, LinkedIn, YouTube, and Google Analytics. The information we may collect includes your feedback about our Services on the third-party provider’s website.
4. How We Use Your Personal Data
The Company may use your personal data to:
- Communicate with you. This may include: (i) informing you of our new services and promotional activities that may be of interest to you; (ii) providing information about our Services, including communication regarding your partner portal account and subscriptions ; (iii) responding to your feedback about our website and Services, including, for example, technical support and service improvements to our website and Services; (iv) responding to your questions or inquiries, including technical questions and troubleshooting using our Services; (v) responding to your general inquiries; (vi) responding to your inquiries for a sandbox demo request for our Services; (vii) responding to your privacy inquiries; and. (viii) inviting you to participate in market research surveys and to send you newsletters.
- Develop and manage our relationships with you and our business partners. This may include: (i) processing payments and refunds; (ii) delivering services or carrying out transactions you or our business partners, such as the registered partners, have requested; (iii) providing information about our Services that may be of interest to you; (iv) providing you with a more consistent experience in interacting with us, including by learning more about you and how you use and interact with our website and Services to personalize the website; and (v) planning, managing, and performing our contractual relationships with you and our partners and service providers.
- Improve our website and Services. This may include: (i) customizing our website to your preferences or interests, (ii) making them more compatible with your devices and browsers, or otherwise making our website and Services easier to use; (iii) maintaining the security of our website and Services and otherwise protecting them; (iv) improving our website and Services; and (v) developing new services and platforms.
- Address legal issues. This may include: (i) complying with our obligations to retain certain business records for minimum retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal processes; (iv) detecting, preventing, fraud or intellectual property infringement claims, violations of our contracts or agreements, violations of law, or other misuse of our website or Services; and (v) protecting our rights or property, or yours or other health, safety, welfare, rights, or property.
We may also use your personal data for other uses consistent with the context in which the data was collected or with your consent or lawful purposes.
We may anonymize or aggregate any of the data we collect and use it for any purpose, including research and product development. Such anonymized or aggregated data will not identify you or will be traced back to your personal information.
5. Disclosure of Your Personal Data
- We may share your personal data with other IOTGATEWAY.CLOUD affiliates. When we do so, our group entities and/or IOTGATEWAY.CLOUD affiliates will use your data in a manner consistent with this Privacy Policy and all applicable privacy and data protection laws.
- We may also disclose your personal data with service providers and sub-processors to perform and support the Services and to assist us in processing your personal data as described above. These processors are required to treat your personal data in compliance with all applicable privacy and data protection laws.
- We may share your personal data with third parties when we have a good faith belief that disclosure is necessary:
- (i) to comply with a law, regulation, court order, or other legal processes;
- (ii) to detect, prevent, and respond to fraud or intellectual property infringement claims, violations of our contracts or agreements, violations of law, or other misuse of our website or Services; or
- (iii) to protect our rights or property or yours or others’ health, safety, welfare, rights, or property.
- We may disclose your personal data with third parties in connection with the sale, purchase, merger, reorganization, liquidation, or dissolution of CHARGE Anywhere, or under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal data.
- We may share your data with your consent or at your express request.
- We may share anonymized or Aggregated Data internally and with third parties for any purpose. Such information will not identify you individually.
- Cookies and Automatic Data Collection Technologies.
6. Cookies and Automatic Data Collection Technologies
Our website may use automatic data collection technologies to distinguish you from other website users. This helps us deliver a better and more personalized experience when you browse our website. It also allows us to improve our website by enabling us to:
- Estimate our website’s visitor traffic and usage patterns.
- Store your preferences, so we may customize our website according to your individual interests.
The technologies we use for this automatic data collection may include:
- A cookie is a small file placed on the hard drive of your computer. For information about managing browser settings to refuse cookies, see Your Rights and Choices.
- Certain features of our website may use Flash cookies (locally stored objects) instead of browser cookies to collect and store information about your preferences and navigation to, from, and on the website. For information about managing Flash cookies, see Your Rights and Choices.
- Our website pages and emails may contain small transparent embedded images or objects known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count website page visitors or email readers, or to compile other similar statistics such as recording website content popularity or verifying system and server integrity. For information about managing web beacons, see Your Rights and Choices.
7. Third-Party Links
Some content or applications on our website may be served by third parties, content providers, and application providers including the following:
- Plugins. Our website may make available the option for you to use “plugins” that are operated by social media/networking companies. If you choose to use one of these plugins, then it may collect information about you and send it back to the social media company that owns it. This may happen even if you do not click on the plugin, or if you are logged into the social media/networking website that owns the plugin when you visit our website. Data collected by a plugin is subject to the privacy policy and terms of the social media company that makes it. If you do not want the social media company that owns a plugin to collect information about you when you visit our website, sign out of the social media network before visiting. By interacting with a plugin when you are on our website (for example, clicking the Facebook “Like” button), you are intentionally transferring information to that social media/networking company. Further, if you are logged into a social media website when you visit our website, then you are directing us to share your data with the social media company that owns the plugin.
- Third-party links. Our website may contain links to other sites, which we do not control. Those websites have their own privacy policies and terms, and we encourage you to read those terms before interacting with third-party sites.
8. Retention
We will retain your personal data as reasonably necessary for the disclosed purpose. The retention periods for each category of personal data, including sensitive information, vary depending on compliance with relevant laws, your request for deletion, and our retention policies. For example, we may need to retrain your personal data to comply with our legal or reporting obligations in accordance with the laws or to defend against claims. Consequently, it is not possible for us to provide a definitive length of time. Our retention periods are determined by using and balancing the following criteria:
- The volume, nature, and sensitivity of your information;
- The potential risk of unauthorized access, use or disclosure, or misappropriation;
- The purposes for which we process your personal information; and
- The retention obligations are under applicable legal requirements.
9. Children
Our website and Services are not intended for children under 13 years of age. We will not knowingly solicit or collect personal data from children under 13, or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law. If we learn that we have received information directly from a child under 13 without his or her parent’s or legal guardian’s consent, we will make commercially reasonable efforts to delete such information.
10. Your Rights and Choices
Your rights may vary depending on where you are located. We have created mechanisms to provide you with the following control over your information.
- You can contact us as set forth in the Contact Us section below to request access to, correction of, or deletion of personal data that you have provided to us. We may also ask you to verify your identity before we respond to your request. Depending on your request, we may not accommodate your request to change information if we believe the change would violate any law or legal requirement or negatively affect the information’s accuracy.
- You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of these websites may become inaccessible or not function properly.
- If you are a California resident, you may have additional personal rights and choices with regard to your personal data. Please see Your California Privacy Rights in the California Consumer Protection Act Notice (California Privacy Rights Notice) for more information. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. At this time, we do not engage in this type of disclosures.
- U.S. State Privacy Rights (except California). In certain states, you may have the right to:
- Right to Know. Request access to your personal data/information which allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Right to Correct. Request a correction of the personal data/information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Right to Delete. Request erasure of your personal data/information. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Right to Data Portability. Request the transfer of your personal data/information to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Right to Opt-Out. Request to opt-out from the processing of personal information for the following purposes: (i) sale of personal data/information; (ii) sharing of personal data for targeted advertising/cross-context behavioral advertising; or (iii) profiling in furtherance of decisions that with have a significant legal effect on you. However, we do not engage in any of these activities.
- Exercising Your US State Privacy Rights. To exercise your right to know, right to obtain a copy, or right to delete your personal information as described above, please submit your request to us by contacting us at: privacy@iotgateway.cloud, toll-free 888-520-2047 or submit your request at Your Privacy Choices.
Before fulfilling your request, we take steps to verify that you are who you say you are or you have the authority to act on someone else’s behalf. Therefore, upon receipt of your request, we may request additional information that we need to verify you and, if you are submitting a request on behalf of someone else, to verify that you are permitted to act on that person’s behalf.
When we contact you to request verification information, please respond and provide the information that we have requested. Depending on the nature of your request, we will verify your identity to either a reasonable or high degree of certainty. This may mean that we need to match two or three pieces of information that we hold about you with the information that you provide to us.
In addition to providing the information we need to verify you or your authority, you must provide us with enough information so that we can understand, evaluate, and respond to your request. We cannot respond to your request or provide you with personal information if we cannot confirm the personal information relates to you.
We will only use personal data/information provided in a verifiable consumer request to verify your identity or authority to make the request and to locate relevant information. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and to understand, evaluate, and respond to your request.
We cannot delete personal information in those situations where our retention is required for our own internal business purposes or otherwise permitted by applicable laws (such as fraud prevention or legal compliance). In these situations, we will retain your information in accordance with our records retention program and securely delete it at the end of the retention period.
We will attempt to respond to your privacy request within forty-five (45) days of receipt. If we require an additional forty-five (45) days to respond to your request. We will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. When you request a copy of your personal information, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity easily.
We do not charge a fee to process or respond to your privacy request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide a cost estimate before completing your request.
If we deny your privacy request, you have the right to appeal the denial of the request. You may appeal your request by emailing us at privacy@iotgateway.cloud explaining why the denial of the request should be reconsidered. We will provide a response no later than sixty (60) days after receipt of the appeal informing the consumer in writing if any action was taken or was not taken in response to the appeal and the reasons for the decisions.
11. International Transfers
We are a company located in the United States and our Services are provided to individuals residing in the United States. If you are using our website from outside the United States, you should be aware that the information collected on this website may be stored and processed in the United States, or any other country in which IOTGATEWAY.CLOUD, or its affiliates or service providers maintain facilities, including hosting services or servers. By providing your information to our website or Services, you are consenting to the transfer of your information (including placing cookies) outside of your country in accordance with this Privacy Policy. You are also consenting to the application of United States law in all matters concerning our website and Services.
12. Data Security
The security of your personal data/information is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse and unauthorized access, use, alteration, or disclosure. We will only retain your personal data for as long as reasonably necessary to fulfill the purpose of collecting it.
We also require our service providers and business partners to whom we disclose the information to do the same. When you use certain types of information, for example, when you provide us with your credit card or debit card information on our website, we will encrypt the transmission of that information using secure socket layer technology (SSL). We will continue to improve our physical, electronic, and administrative safeguards. However, the Internet environment is not 100% secure, and we cannot guarantee that the information we collect will never be accessed in an unauthorized way.
13. Changes to this Privacy Policy
Changes to this Privacy Policy will be posted on this site, along with information on any material changes. The Company reserves the right to update or modify this Privacy Policy at any time and without prior notice. If the changes made to our Privacy Policy are substantial, we will contact you before the changes take place.
14. Contact Us
If you have any questions about this Privacy Policy or our use of your personal data, please contact us:
By mail:
Attn: Privacy Compliance Department
IOTGATEWAY.CLOUD
9693 Gerwig Lane, Suite B
Columbia, MD 21046
By email: privacy@iotgateway.cloud
By phone: 888-520-2047
By webform: Your Privacy Choices